Leverage Software

Tom Paolucci edited the wiki page Blogs

For community members to have the ability to create and manage blogs administrators must provide members with the rights to create a blog using Roles Administration and update the community Navigation Menu to more...

Tom Paolucci blogged about The Kapt'n Kludge Award goes to...

I have just learned about a very creative group of community members who came up with a clever solution to creating their own targeted polls. This team wanted the option to pose questions to a small audience more...

homedepotmichael I have another question for the community; Recently I had a member get in touch with me and he no longer wanted to be a member so I deactivated his account. A few hours later I searched his profile and it showed that he was 'online now'. My question, If a member of the community is online while you deactivate their account are they automatically kicked off or do they end their session?

Thanks

Michael

Audrey Patchett: Hi Michael, they are not automatically kicked out, however once their session expires they will be unable to log back in. 8/5/2010 11:43 AM

homedepotmichael: Audrey,

Thanks for the timely response, I figured as much, but wanted to be sure. One more question for you that is unrelated. I notice that when someone posts a short message sometimes it does not show up on the 'Recent Activity' page. Is there a certain number of characters that triggers this to be fed to that page? Just wondering.

Thanks again,

Michael 8/5/2010 1:22 PM

Tom Paolucci: Hey Michael... You are correct. Posts need to be at least 75-characters long to be added to the newsfeed. Take care, Tom 8/9/2010 9:39 AM

homedepotmichael I am in the process of combining groups that are about the same subject in order to have a much cleaner look and make it easier for our members to find content. I am not sure if this is a current feature or not, but what I am tying to do as I remove one group I would like to move all members of that group to the remaining group...is that possible at this time?

Thanks
Michael

Tom Paolucci: Howdy Michael - At this time there is not an option that would allow one to move members into a group. I'm not sure how many folks would be impacted but if it isn't a HUGE number sending a private message letting them know about the new group along with a link might be an option. Regards, Tom 7/29/2010 3:11 PM

homedepotmichael: Thanks Tom, that was my current work around. Just thought there may be an easier way.
Thanks again
Michael 7/29/2010 3:16 PM

Deb McNew We would like to add rankings to our site. Has anyone else done this?

Deb McNew: I meant ranking users as they participate. 7/27/2010 10:32 AM

Tom Paolucci: Howdy Deb - I can see that your team has already implemented the Top Contributors option which will feature those members with the Most Thumbs Up or Most Content Added. While there is not currently an option to add other rankings to member profiles, this feature is on our engineering roadmap under case number 3249. I've added CivicPlus as one of the clients looking for such a feature. If there are additional details you would like me to share with our engineers, just let me know... Thanks, Tom 7/27/2010 11:53 AM

homedepotmichael Tom,
Thanks for getting back to me, I appreciate it. I will make contact with Audrey.

Michael

homedepotmichael Anyone else having some time out issues on the admin back end? The site has timed me out twice today and I have never had an issue before. FYI

Michael

Tom Paolucci: Howdy Michael,

I've not personally seen this issue yesterday or previously. While I am glad to see that others have not mentioned it I am sorry that it was an issue for you. Should you, or anyone else, ever have this happen again could you please contact either myself or your account manager immediately so that we can try to recreate the issue and track it back with our engineers?

Thanks,
Tom 7/22/2010 1:45 PM

Audrey Patchett wrote in Drop down menu to be added to the search function?

Hi Michael, This is good feedback and we have heard similar requests from other communities. We have documented a case (#3260) for this request which will be included in the consideration of future features more...

homedepotmichael Another question to the community,

I am using the moderation tool as I am trying to move posts that are wrtten in the incorrect group. It seesm as though I am unable to do this, I can only move a post that has a file or picture attached. Is there a way for the moderator to move posts at this time? If not, do you have any suggestions?
Thanks

Michael
The Home Depot

Audrey Patchett: Hi Michael, An administrator can easily move discussion threads to a different group from the Admin / Groups Tab/ by clicking on the number of discussions link for a desired group. Next, click on the discussion you'd like to move and select the appropriate group from the drop down. For more information check out this wiki page: http://community.leveragesoftware.com/wiki_entry_view.aspx?topicid=d2a5b319c96b4998afa639a4c7450b91 7/15/2010 6:19 PM

homedepotmichael Thanks Ashley,
I should have mentioned that we already have categories set up and still members have to sift through the groups. I appreciate you taking the time to post.

Michael
The Home Depot

ashleykincaid wrote in Drop down menu to be added to the search function?

Have you tried creating categories and categorizing groups on the back end of your site? That has been really helpful for us. Now, rather than seeing a huge list of groups, users can sort by specific topics!

homedepotmichael Another question,
I am trying to keep a metric of business related posts vs. personal. Does anyone have any ideas as to how to track this? I would love to see some kind of feature that I could use to 'tag' groups as business on the backend for reporting purposes. Any other ideas are welcome.

Michael
The Home Depot

homedepotmichael wrote in Drop down menu to be added to the search function?

Another question for the Community; For any community Managers or anyone else that would have a suggestion for me, our current site has over 300 groups and we are trying to find a way to search these groups more...

homedepotmichael Another question for the Community;
For any community Managers or anyone else that would have a suggestion for me, our current site has over 300 groups and we are trying to find a way to search these groups making it easier for our associates to find. When you initially use the search box you don't have the option of 'where' to search. This option appears only after you submit a search.
What about incorporating

Audrey Patchett wrote in Link in our ads not working??

Hi Michael I'm glad they're working again. We checked with our other communities and no one was encountering a similar problem, so this maybe isolated to internal firewall or browser settings. Please let me more...

homedepotmichael wrote in Link in our ads not working??

The issue has been resolved, we never found on why this was happening for a short time yesterday, but either way things are back to normal. Thanks Michael The Home Depot

homedepotmichael wrote in Some Fun Ideas on Having a Contest

I am the Community Manager of our internal associate site for The Home Depot. One of the contests that I have created for the associates is this; I take a very small snippet close up picture of one of our more...

homedepotmichael wrote in Link in our ads not working??

Would anyone know the reason for our ads not working? If you click on the link in any of the ads it does not take you to the page that you requested. When going into the admin site for ads, the ones that I am more...

Brian Gorman joined the community Say Hi!

I am a seasoned change practitioner, and have been associated with Conner Partners for 22 years. I am excited about the possibilities that The Commons will open up not only for Conner Partners, but for change more...

Tom Paolucci wrote in Administrator should be able to define required profile questions (949)

This feature was added to the platform with our 7.2 release - see the release notes at the link below: http://community.leveragesoftware.com/wiki_file_view.aspx?FileID=44bcad58566a40cd8502b69d3f216b13

DeShawn Easley joined the community Say Hi!

I currently work for Phi Delta Kappa International, a professional association for educators. One of my responsiblities is to maintain our online community, PDKConnect. I hope to use this opportunity to share more...

Tom Paolucci blogged about The option formerly known as Dashboards...

Those of you who have visited the administration panel recently may have noticed that the Dashboards option has a new name: Analytics . If you've checked further you will have seen that not only is there a new more...

homedepotmichael: Tom,

I just wanted to add my two cents into this discussion. Being the Community manager for The Home Depot Associate site I love the Analytics enhancement that you guys have added to the dashboard. What would be even more helpful is to give us the option to go more in depth once a tab is selected. For instance, when I click on the 'member activity' tab it pulls in data for members, logins and average logins per user. (Which seems to be stuck on 24.4 regardless of the time period selected) What I would like to see is if I click on either one of those stats, say members it would give me a list of new members for that given time and so forth.

This also goes for all the other tabs as well, just to get a more in depth analysis of each. There is a real possibility to do this for the engagement history tab, I would love to be able to click on posts and see the actual posts for that given time period that I specified on the left.

Now, I don't know if this issue is specific to our site, but the recent activity page, I would love to see that be expanded where members can 'page' through past posts giving them an option to go page by page instead of populating only the last 20 hours or so. This would be helpful as I have received feedback form our members that discussions ‘get lost' and hard to find unless it does not show up on the recent activity page.

Like I said, my two cents, thanks for your time.

Michael
Warehouse Community Manager
The Home Depot 7/1/2010 9:57 AM

Tom Paolucci: Hello Michael,

Thanks so much for your comments; I am thrilled to hear that you like our new Analytics feature. We are still considering this function in beta so any feedback is much appreciated.

Now that you mentioned it I can see how the Member Activity statistics can appear to be stuck and I will review this with our designers. The current totals are displayed first in bold blue text and when the different date ranges are selected using the tabs only the delta for the date range (displayed to the right in smaller green or red text and in the chart above) will change. If you were to define a custom range with a different end date all of the information should change. I can certainly see how access to a list of the new members for a specific time period would be useful and I will add this as a feature request. If this information is needed today it can be captured from reports run from the members tab but it would require a little manipulation of the data those reports provide.

Like the member information, additional details regarding discussion posts can be captured from the activity reports under the Groups tab, but I can see how having this information easily accessible from one location would be very helpful. This will also be submitted as a feature request.

The Newsfeed is currently limited to the most recent 50-items applicable to each member and for very active community sites this number can seem too limiting. Our engineering team is currently exploring options to let members view more information on the Newsfeed, as well as options to filter the information being displayed. I expect we will have more information on these options with one of our next upgrade releases.

Again, I really do appreciate the feedback and I hope you will continue to share your two cents with us often...

Cheers,
Tom 7/1/2010 1:02 PM

Audrey Patchett edited the wiki page Release Notes

Version 7.3 (June 2010) SharePoint Integration, Enhanced Analytics, Filtering by IP Address, and more

Audrey Patchett edited the wiki page Recommendation Engine

Once a member joins a group that has been recommended the member will no longer see the group as recommended as it now appears under the my groups page

Tom Paolucci edited the wiki page System Administration

IP Access: Here community administrators may use IP Filtering to restrict access to the community

Tom Paolucci edited the wiki page IP Access

Administrators who wish to restrict access to their community to only those who access it from behind a VPN or through a corporate proxy server may elect to enforce this behavior through IP Filtering. This more...

Tom Paolucci edited the wiki page Release Notes

and more. Version 7.1 (December 2009) Improved Group Discovery and Organization; Group Categories and Sub-Categories, Custom Pages, Poll Cycling

mhinshaw joined the community Say Hi!

I would like to use this community to find out more ways to make our community more successful.

Tom Paolucci edited the wiki page Customizable Home Page

Using HTML within the appropriate window a new Home Page can be designed. Once the page is ready simply make the appropriate changes to your Navigation and System settings to make this page available to members

Tom Paolucci wrote in Did someone say iPhone?

No need to apologize, this is actually brand new. It is now possible from the administrator panel to activate a unique interface to be presented whenever members access your community using an iPhone or iPod more...

Tom Paolucci edited the wiki page Configuring the Look and Feel of a Community

has been architected to allow customers to customize the overall look-and-feel

Howard Lubliner wrote in Did someone say iPhone?

So I appologize for being a Johnny-come-lately on this but is there an iPhone app on which I can access my groups Leverage page? I saw the recent Wiki posts about changing the iPhone template but seemed to more...

homedepotmichael joined the community Say Hi!

My name is Michael and I currently work at Home Depot's corporate office here in Atlanta, GA. My current position is Associate Communications Specialist and this involves being a Community Manager for our more...

Howard Lubliner joined the community Say Hi!

Our work group (about 50 people) is about to implement an internal on-line community for our employees. We are also testing the applicability of this technology for implementation throughout our entire agency.

Tom Paolucci edited the wiki page Customize iPhone Template

Customize iPhone Template - Located under Customize Community Skin of the System tab. The administrator (or web designer) can customize the template which is used for all pages that are viewed using an more...

Tom Paolucci edited the wiki page Customize iPhone Styles

Customize iPhone Styles - Located under Customize Community Skin of the System tab. Advanced administrators or web designers are able to directly modify the CSS classes iPhone users accessing their more...

Tom Paolucci edited the wiki page Customize Community Skin

The Leverage Community Platform has been architected to allow customers to customize the overall look-and-feel of the system through custom templates and styles. This framework allows designers to customize the more...

ashleykincaid wrote in Some Fun Ideas on Having a Contest

Lauren, we're launching a new contest in PDKConnect, our Leverage community. The purpose of this new contest is two-fold: (1) keep interest in our about our main publication, KAPPAN, high and (2) draw attention more...

ashleykincaid wrote in Create direct link to info within the community

Audrey, I just tested this on PDKConnect. I'm thrilled!! This will make Live Wire, our community newsletter, even more powerful. I'm so excited that we can link directly to things in the community now!

ashleykincaid wrote in Recommendation engine turns off when you join group

Tom, glad to hear that this is something of interest. Keep me posted as the project progresses. And thanks for taking the time to not only solicit client feedback, but also act on it!

Audrey Patchett edited the wiki page Community Engagement Strategy

The following Content Plan can help organize the drive the types of content that you can add to your community as part of your engagement strategy

Audrey Patchett wrote in Create direct link to info within the community

Following up from Ashley's inquiry, I have confirmed that the Leverage Platform does support direct links so that a community member can click on a link and be taken directly to the page after successfully more...

Anna Burke joined the community Say Hi!

We're building a community to allow our customers to collaborate and network with one another in a secure setting.