Leverage Software Customer Community

What's the Latest? A news feed of recent community activity.

Tom Paolucci edited the wiki page My Community Administrators can also add links directly to specific sections of this page, for more information click here 2 hours ago \|

Tom Paolucci wrote in Ability for administrator to move discussion posts to other groups or topics (2593) This feature was added to the Leverage Software platform with the release of version 7.1 3/9/2010 10:08 AM \|
Tom Paolucci wrote in Add an option for group email notifications to be delivered in a "daily digest" (1241) Hello Dolfin - While I don't have a release date for this feature the feedback folks have posted here is going directly to our engineering team. As soon as I have an update I will make a note here... 3/9/2010 10:05 AM \|
Dolfin Leung wrote in Add an option for group email notifications to be delivered in a "daily digest" (1241) Any updates on if this feature will be added in an upcoming release? It is definitely at the top of our wish list. It would be great to be able to send out group daily or weekly digest for all the student and more... 3/8/2010 2:37 PM \|
Audrey Patchett edited the wiki page Tips for Engaging Your Community We'd love to hear from you, please share your community successes in our discussion group What Works 3/5/2010 12:50 PM \|
Audrey Patchett edited the wiki page Tips for Engaging Your Community traffic safety. There were 20-posts over the 4-weeks leading up to Put the Brakes on Fatalities Day in October 2009. They were written by a trauma nurse, the mother of a KDOT worker killed in a work zone, law more... 3/4/2010 6:25 PM \|
Audrey Patchett edited the wiki page Tips for Engaging Your Community Feature a video of your community Send a weekly newsletter with recent discussions from your community 3/4/2010 4:18 PM \| See more from Audrey Patchett
Audrey Patchett edited the wiki page Tips for Engaging Your Community Highlight your community from your company's website. Use the Leverage widgets to show a teaser of what's going on in the community. 3/4/2010 1:38 PM \|
Audrey Patchett edited the wiki page Community Engagement Strategy Q: What are some examples of what communities have done to engage their community 3/4/2010 12:32 PM \|
Patrick Stanton joined the community Say Hi! I lead the Sales & Marketing Team for Leverage Software. I enjoy meeting community members and learning what they most like about Leverage's social business software platform, and what features they believe more... 2/24/2010 5:46 PM
Tom Paolucci edited the wiki page Whitepapers and Social Networking Resources Retail Social Networking Whitepaper Leveraging Employee Social Networks to Improve Retail Performance If you're a large retail organization, there's immense opportunity to provide better customer more... 2/24/2010 10:29 AM \|
Tom Paolucci edited the wiki page Whitepapers and Social Networking Resources They call them the Facebook generation. So why are you still sending them emails? They're called The Facebook Generation and they don't use email any more than you use a rotary phone. communicate more... 2/23/2010 7:58 PM \|
Tom Paolucci blogged about Embedding Private Videos Many community sites hosted on the Leverage platform use embeded YouTube videos to share content with their members. But what happens if you have videos you would like to share with the community but not with more... 2/16/2010 1:12 PM \| \| Comment
Audrey Patchett edited the wiki page Authentication Q: Can ampersands be passed in XML as part of the External Authentication? A: The characters "<" and "&" are key syntax markers and may never appear in XML content. For these reasons, XML more... 2/16/2010 1:06 PM \|
Tom Paolucci edited the wiki page Wiki page. This same type of functionality is also available for the Home Page of a wiki but an administrator will first need to assign a 2/8/2010 4:50 PM \|
Audrey Patchett edited the wiki page How do I hide the Leverage Software domain in my community URL your widgets work properly once your url has been masked. The base URL ensures that links within email notifications and widgets will 1/29/2010 12:48 PM \|
Tom Paolucci edited the wiki page Customize Notifications The IP addresses of the servers sending these notifications are 63.246.1.206 and 63.246.1.207 1/26/2010 10:32 AM \|
Audrey Patchett edited the wiki page Customize Messaging To view this page, add the following to your community url: / signup_conclude.aspx 1/25/2010 3:40 PM \|
Lauren DeLong PDK is launching their new online community... check out the "How To Welcome Video" we developed. http://www.pdkintl.org/connect/PDK%20Connect%20How%20To%20Videos/PDK%20Connect%20How%20To%20Videos.html Any ideas on other ways to welcome new community members? Let's continue the discussion here: http://community.leveragesoftware.com/group_discussion.aspx?discussionid=afb011d41c6f4099be49b630d762e020 1/22/2010 10:52 AM \| 1 \| Comment
Lauren DeLong wrote in Great Way to Welcome Community Members PDK International is in the midst of launching their new online community... check out the "How To Welcome Video" we developed. Any ideas on other ways to welcome new community more... 1/22/2010 10:46 AM \|
Lisa Burton joined the community Say Hi! I'm with the meeting and association management company, Meeting Expectations. We are based in Atlanta, GA and have been in business since 1992. We focus on providing tailored services to our client's while more... 1/20/2010 12:37 PM
Tom Paolucci edited the wiki page Whitepapers and Social Networking Resources Connecting & Engaging: How the World’s Top Companies are Using Social Media Internally This complimentary 1-hour session, will be hosted on Wednesday, January 20, 2010 at 10am PST/1pm EST. more... 1/11/2010 7:14 PM \|
EricaNollen joined the community Say Hi! Looking to learn more about creating online communities and other powers of the ever expanding internet :) 1/4/2010 5:34 PM
Bsc Community Manager Looking for more ways to use widgets! The widget toolkit has sample scripts. Know of any more? 12/23/2009 8:41 AM \| \| Comment
Clara Ko joined the community Say Hi! I am currently looking for an alternative social platform to replace our aging system. 12/17/2009 4:49 AM
Tom Paolucci added the file Version 7.1 Release Notes Scheduled for release this week, Leverage Software version 7.1 includes improved groups functionality, the ability to add additional custom pages to your community site, and much more. Download this file for more... 12/16/2009 2:04 PM \| \| Comment
Kate Swanson Great article from Forbes and O'Reilly - Why businesses need to get social: http://bit.ly/pvgP3 12/7/2009 4:38 PM \| \| Comment
Bob Newby joined the community Say Hi! In 2010 I will be launching LuthierBuilt.net, a worldwide online community and showcase for hand-crafters of stringed musical instruments. LuthierBuilt.net will support the professional and business needs of more... 11/25/2009 4:17 PM
Jan Bauer joined the community Say Hi! Customer Success. I have been in enterprise solutions sales for a long time. As part of our evolution we are building our new customer community. I am actively working to find out how others are using more... 11/24/2009 8:41 AM
Jim Eberlin joined the community Say Hi! I am Host Analytics Chief Customer Officer and Founder. I am involved in reducing Churn and growing revenue from our existing customers. I have started up 2 successful companies including Host Analytics. I more... 11/23/2009 5:05 PM
Lauren DeLong Here Is an Easy Way to Turn Browsers Into Readers - Write Magnetic Headlines Without a headline or post title that turns a browser into a reader, the rest of your words may as well not even exist... Brian Clark just says it so well and offers some helpful ways to write magnetic headlines. Check it out here: http://www.copyblogger.com/magnetic-headlines/ 11/19/2009 6:39 AM \| \| Comment
Tom Paolucci wrote in File/Image Storage For our internal community different teams have established specific groups where they can store files they wish to share with other members of the organization. Most of these groups are accessible to the more... 11/17/2009 5:59 PM \|
Jeff Staples wrote in File/Image Storage Before we have a number of people start adding images to their Media, or in Groups I thought I would pose the question. What is the best way to house company/product images where everyone in the community can more... 11/17/2009 5:42 PM \|
Lauren DeLong wrote in Use twitterfeed to automatically post new discussions to twitter Jeff, this is a super way to promote community activity in the twittersphere so thank you for sharing. Using twitter feed, you can also send that same feed from your onlilnle community to PingFM. If you set more... 11/13/2009 8:25 AM \|
Lauren DeLong wrote in Here's a 5 Step Engagement Formula That Works We have seen online community newsletters increase traffic by as much as 100% which is a great way to improve community engagement. However, if the content in the newsletter isn't relevant, valuable, and more... 11/13/2009 8:14 AM \|
Steven Sams I'm struggling a little bit with deciding when Intranet content owners should just publish to production themselves and when that content should go through a central communications team. 11/12/2009 12:20 PM \| \| Comment Lauren DeLong: Hmmm, that is tough without knowing the specific patterns you have seen so far with the content that is being published. In the spirit of community and open conversation, I lean heavily towards "let the content" flow but have clear guidelines. Patrick O’Keefe has managed a ton of online discussion forums. I recently read his book, Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards, and I would recommend the book as well as the following downloadable templates: http://www.managingonlineforums.com/downloadable-templates/ User Guidelines: types of behavior and participation allowed or not allowed. Staff Member Guidelines: outlines responsibilities of staff members, helpful when you begin to recruit more moderators. Contact templates: ready to go messages if you need to "bounce" a user, nice to have some ready to go just in case. You may have great guidelines of your own, but the his templates might spark an idea or two for the future. 11/19/2009 6:12 AM
Steven Sams joined the community Say Hi! Web Communications Manager for Home Depot I own most of Home Depot's internal websites from a business perspective. I have previously worked for Microsoft in digital marketing and for T-Mobile as a web more... 11/12/2009 9:39 AM
Tom Paolucci wrote in Time Stamp The time stamps in all communities will reflect US Central Time which is where the system servers are located. 11/9/2009 6:02 PM \|
Jeff Staples wrote in Time Stamp We've noticed that whenever someone starts a discussion, the "Posted" time is 2 hours ahead of actual time. Our system is set up for Pacific Time, so that seems to be in order. Any ideas? I have some Software more... 11/9/2009 4:42 PM \|
Tom Paolucci added the file Curb the Recession Whitepaper This whitepaper will help you understand how to measure ROI, improve business performance and create a common culture with internal social networking. 11/3/2009 1:48 PM \| \| Comment
Tom Paolucci blogged about Members Empowered While the Leverage Software platform supports Secure Sockets Layer (SSL) , most communities hosted on the platform do not implement this feature as community content seldom requires such security. But when you more... 10/27/2009 2:50 PM \| \| Comment
Jeff Staples wrote in Edit Member invite content How did I miss that???? Must be a Friday with an eye on the weekend! Thanks much! 10/23/2009 5:46 PM \|
Amber Rae Lambke wrote in Edit Member invite content Hi Jeff! OnInviteFriend is what is sent from "Invite a colleague." Instead, use OnInviteCustomer to change the text for the invite emails. Let us know if you have further issues. 10/23/2009 5:20 PM \|
Jeff Staples wrote in Edit Member invite content Getting ready to invite a number of Parters to our site. I sent an invite to myself to see the actual layout and verbaige - then went into Customize Notifications and selected OnInviteFriend and the two did not more... 10/23/2009 4:38 PM \|
Tom Paolucci I've just posted a new video on subscribing to community content. Check it out at the link below: http://community.leveragesoftware.com/wiki_entry_view.aspx?topicid=6b23600e544e42ffa64bd78fbeaad9ed If you would like to see a process video that is not yet available at the LeverageSoftware account on YouTube please let me know... 10/22/2009 11:17 AM \| \| Comment
Gpfconnect joined the community Say Hi! Membership Officer with a purpose to inform, enable and enhance my philanthropic community, 10/20/2009 4:01 PM
Chuck Kreuser wrote in Managing updates Hi Jeff, I'm Chuck on the tech team here at Leverage. Regarding copying wiki content from your sandbox site to the live community..... If I was going to do that, I would probably copy the raw Wiki Markup more... 10/16/2009 5:01 PM \|
Jeff-from-Meld wrote in Managing updates Hi all, We have been putting some thought into how we manage site updates. Many updates are automatic via the RSS feeds, but on Meld (http://meld.mvista.com) we change things around from time to time. We more... 10/16/2009 2:17 PM \|
Tom Paolucci blogged about Cool Tool / Toy? I'm not certain how this might be used in a business application but I know someone will figure that out soon enough. In the meantime, I want to introduce you to Xtranormal. Xtranormal promotes their product more... 10/14/2009 1:08 PM \| \| Comment
Tom Paolucci Check out my latest video that describes using blogs within a Leverage community: http://community.leveragesoftware.com/wiki_entry_view.aspx?topicid=ffc23ad34b804f299f2ff74fad127a2b You can find all of our informational videos at the LeverageSoftware account on YouTube. http://www.youtube.com/user/LeverageSoftware I've tried to keep these as generic as possible so that anyone can provide them on their community 10/13/2009 12:57 PM \| \| Comment