Interested in learning more about how other creative and innovative companies are using an online community to engage with their employees, partners, or citizens? Here are a few examples of companies we admire who are using communities in some pretty interesting ways.
To date, the Leverage Software on-demand platform powers over 250 communities (including 15 of the Fortune 100), though this number grows on a daily basis. Since the Leverage Software platform is almost always customized to match a customer's brand, there is a good chance you might not have heard of us -- though we are quite confident you will have heard of our industry-leading customers!
Realizing that product know-how and great customer service are market differentiators, The Home Depot wanted a simple way to celebrate wins, share product knowledge and increase associate engagement. That's why they partnered with Leverage Software to launch The Warehouse, an internal community that enables employees to find and share information fast so they can better serve customers and create profitable relationships.
Ingram Micro is the largest technology distributor in the world, and has created four business-to-business partner networking sites on the Leverage Software platform. The four sites are designed to complement Ingram Micro's existing partner communities, bringing additional partnership and networking opportunities to thousands of Ingram Micro solution providers across the U.S. and Canada who specialize in providing IT solutions to government agencies, educational institutions, small and mid-size businesses, and large global enterprises.
HP realizes that frictionless Customer Service and Support are critical to their success. In order to enable customers to support each other, Jason launched Blade Connect on the Leverage Software platform. In addition to support, Jason wanted to spark innovation and accelerate the sales process. HP realizes these benefits through Blade Connect. Blade Connect is about getting answers in a fast and reliable way, which has a positive impact on the bottom line.
The Kansas Department of Transportation (KDOT) wanted to facilitate the transportation conversation among Kansans. To do this, KDOT launched one of the nation’s first government-sponsored online communities, branded “K-TOC,” the Kansas Transportation Online Community. Serving as a virtual meeting place and conversation center for everyone in the Kansas transportation community, K-TOC enables thousands of key transportation stakeholders in hundreds of locations across the state to interact in real-time, 24 hours a day, 365 days a year. For more on this, check out the KDOT Case Study.
Hilton Hotels is one of the most well-recognized names in hospitality, welcoming guests in more countries than any other full service hotel brand. The company's portfolio of hotel brands spans 79 countries and more than than 3,400 properties. Leverage Software's social networking capabilities allow Hilton employees to share ideas and stay connected with one another.
Stanford University has long had innovation in its core DNA -- so it was probably only a matter of time until Stanford Law would find a way to be technology pioneers once again. SLSConnect is a beautifully-designed community which connects their alumni 24/7, and integrates seamlessly into other areas of their alumni outreach programs. Their newsletter does a great job of describing the rapid uptake of their online community.
St. Jude Medical is the world leader in developing medical technology and services that put more control in the hands of physicians, and that advance the practice of medicine and contribute to successful outcomes for every patient. This innovative organization connects its physicians and patients through online networks powered by Leverage Software to promote collaboration and medical knowledge exchange.
If you are a Microsoft system administrator, you probably already know about this community through Microsoft's legendary TechEd conferences. The innovative Microsoft folks understood very early on that their TechEd conference attendees also wanted to meet each other before and after their annual meetings -- in fact, they were interested in staying in contact around the clock, online. The result has been a very fun set of communities where people from all over the country (and the world) have communicated through an online community.
NAFConnect, built in association with the Pearson Foundation, is The National Academy Foundation's highly interactive network offering their members immediate access to people from all facets of the NAF community. Here you might find members sharing ideas for courses on Digital Video Resumes, designing an evaluation process for externships, or a blog reviewing the NAF approach to literacy integration within their curriculum design.
PMRG(Pharmaceutal Marketing Research Group) advances the principles, practice and power of marketing research within the healthcare industry. PMRG's mission and vision is to create a community where pharmaceutical marketing researchers can access cutting-edge information that supports professional development, build the leadership skills necessary to translate functional excellence into pivotal roles in business decision-making, and initiate dialogues that provide networking opportunities and unstructured learning. PMRG enhances the ability of their members to build the future by driving better business decisions.
The award-winning software company FrontRange Solutions launched FrontRange Connect to engage with its customer base, encourage customer-to-customer interactions, and share knowledge and expertise through a private-label community built upon the Leverage Software platform.
If you are an architect, designer, or in any way interested in modern design, there is an excellent chance you subscribe to the award-winning Dwell magazine or visit the excellent Dwell.com website -- and you will want to check this community out. To further engage with their readership, the company launched DwellConnect, an online community of architects, designers, and builders who use the community to exchange ideas, share photographs of their work, and learn from one another. This community is clearly made up of some talented people -- making it interesting to sometimes just browse.
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